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TraxKey vs TouchStay
TouchStay is a dedicated digital guidebook with guest messaging and an upsell store. TraxKey is a whole rental operations platform, and a stay guide with extras and private feedback is one part of it. Here's an honest look at where each one fits.
The short answer
- Choose TouchStay if all you need is a guidebook, and you want the deepest one: translations into 30+ languages, offline and PDF guides, PIN access, maps with local places, two-way guest messaging and 40+ integrations.
- Choose TraxKey if you want the guide connected to the rest of the job: the calendar, cleaning turns, repairs and vendors, direct booking and the AI co-host, in one system with flat pricing by unit. Early check-in and late checkout are refused automatically when another guest checks out or in that day, and a low private rating flags the stay for the Review-Risk Agent.
Migrating systems to TraxKey? FREE one-on-one onboarding is included, or use our easy AI onboarding.
Side by side
| TraxKey | TouchStay | |
|---|---|---|
| Pricing | The stay guide is included in every plan. Lite $39 (1–3 units), $79 (4–10), $139 (11–20), $259 (21–35), $379 (36–50) a month; 51+ units, contact us. 30-day free trial, no card. | Guidebook pricing, monthly: 1 property $12.50 Starter, $15 Growth, $18 Pro; 10 properties $52.10, $85.50 or $102.60; 20 properties $86.60, $136 or $163.40. Up to 30% off yearly. Free plan (20 guest views per guidebook a month). 14-day free trial (pricing calculator) |
| What the price covers | The whole system: calendar sync and double-booking alarm, turns, repairs and vendor dispatch, direct booking, guest list, AI co-host, plus the stay guide | The guest guidebook and guest communication tools (pricing calculator) |
| Guidebook | Check-in, Wi-Fi with copy buttons, parking, house rules, how things work, check-out, local guide, help. One link per unit, no app, QR card, off until you turn it on, new link any time | Branded guidebook, local recommendations with Google Places, QR codes; offline and PDF guides and PIN access on higher plans (pricing calculator) |
| Languages | English only today | Auto-translated into 30+ languages (homepage) |
| Upsells and extras | Early check-in, late checkout and your own extras. Guests request, you approve; same-day turns are refused automatically. Direct-booking guests pay by card to your own Stripe account, 0% to TraxKey; Airbnb, Vrbo and Booking.com guests pay through that site | Store (upsells) on every plan; 5% store commission on the free plan (homepage) |
| Guest questions | "Ask about your stay" answers from your own guide only and points guests to you when it isn't sure | AI chatbot for guests on Growth and up (pricing calculator) |
| Reviews and feedback | Private 1–5 star feedback; every guest who sends it sees the same review link; low ratings flag the Review-Risk Agent with a suggested reply you send yourself | Reviews and feedback collection on Growth and up (pricing calculator) |
| Guest messaging | AI drafts check-in and thank-you emails with the guide link; you approve before anything is sent | Two-way guest messaging and scheduled messages on Growth and up (pricing calculator) |
| What guests read | Counts per section for the last 30 days, and Wi-Fi password copies | Guide performance analytics on higher plans (pricing calculator) |
| Integrations | Airbnb, Vrbo and Booking.com calendars by iCal | 40+ PMS, channel manager and booking platform integrations (homepage) |
Where TouchStay is stronger
- A deeper guidebook: 30+ languages, offline and PDF guides, PIN access, maps and local places.
- Two-way guest messaging, scheduled messages and a free plan.
- Many more integrations, so it can sit on top of almost any PMS.
Where TraxKey is different
- The guide knows your calendar. Early check-in and late checkout can't be requested on a same-day turn, so you never promise what the cleaners can't deliver.
- A guest problem becomes work. A low private rating flags the stay for the Review-Risk Agent, next to the repair and turn history for that unit.
- One flat price for the whole job, so 10 units is $79 a month with the guide, repairs, turns, direct booking and the AI co-host included, and 0% to TraxKey on extras paid by card.
Can you use both?
Yes. If you love your TouchStay guide, keep it and use TraxKey for the calendar, turns, repairs and vendors; just leave the TraxKey stay guide switched off. If you'd like TraxKey to link to TouchStay directly, request it here; requests decide what we build next.
Try TraxKey on your own portfolio
30 days free on up to 10 units, no card. Connect your calendars by iCal and turn on a stay guide in minutes. Start 30 days free · See the demo first
Competitor details were checked on their own public pages on October 17, 2026 and are linked next to each claim. TouchStay prices are the monthly prices their pricing calculator showed for a short-term rental in USD. Products and prices change; check them yourself before you decide. Think we got something wrong? Tell us and we'll correct it.